Cancellations & Refunds
Hosting plans will automatically expire until a plan is renewed. In order to cancel service, you must contact Fastwebonline Billing Team by creating ticket in the members area with proper payment details and account details. Cancellation requests must be received by Fastwebonline a minimum of thirty (30) days prior to the end of your Billing Cycle. Fastwebonline will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Fastwebonline as soon as possible.
Strictly there are NO refunds for Special Promotional Packages, Monthly Billed Packages, Discounted Packages or Coupons
Strictly NO refunds will be processed for package that are cancelled during the FREE period. [ For example, In a 2 +1 year pack, the last year is provided as FREE and hence no refund can be processed for/during that period ]
Strictly NO refunds will be processed if the account fee is not paid Full in advance before the account is setup
Strictly NO refunds will be processed if a refund is requested after 30 days from the date of order of the account
Strictly NO refunds will be processed if an account has violated the terms of service or involved in activities that has resulted in incurring charges to bring back services to normal
Strictly NO refunds will be processed if an account was involved in abuse / resource over usage previously
Domain Credits purchased cannot be refunded
Only first time accounts are eligible for refund. Accounts created by the same customer / related to the same customer will not be eligible for refund
Dedicated Servers and Cloud Servers are not eligible for any refunds.
All request for refund must be provided in writing by creating a ticket in the members area. Only refund request that does not fall under any of the above conditions will be responded or taken into consideration. The maximum refund possible is 50 % of account fee that is paid in full advance before account setup.
Setup fee [both levied or waived off ], Software costs, Administration costs, other third party expenses will not be refunded. Processing fee of Rs.250 will be charged for all refunds. Refund processing may take 90 days from the date of acceptance of refund by Fastwebonline.
No refund will be paid as cash or check / bank transfer or deposit. Refunds are credited as hosting credits or domain credits only.
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